Refund & Returns Policy

Introduction

At **PC Worlds Deals**, we aim for your complete satisfaction with your cybersecurity purchase. As we primarily sell **digital software licenses** (product keys), our refund policy is designed to address issues related to activation and product defects. This policy outlines the specific conditions under which a refund or return may be processed.

Eligibility for Refunds (Digital Licenses)

A refund is applicable only under the following conditions:

• The product (license key) was purchased directly from **PC Worlds Deals**.
• The license key is **defective, invalid, or fails to activate** the software due to an error on our part.
• The customer reports the activation failure and requests a refund within **7 days of the purchase date**.
• The issue could **not be resolved** by our technical support team through troubleshooting or by issuing a replacement key within a reasonable time frame.

How to Request a Refund

To initiate a refund request, please follow these steps precisely:

• **Step 1:** Immediately **Contact our support team** (via email or our dedicated support channel).
• **Step 2:** Provide your **Order Number** and a detailed description of the **activation error** or product issue.
• **Step 3:** Cooperate with our team to allow them to **troubleshoot the issue** remotely or via communication.
• **Step 4:** If the key is confirmed invalid and no resolution is possible, your refund will be approved.

Refund Processing

Approved refunds will be issued via the **original payment method** used during the purchase.

• **Processing Time:** Refunds are typically processed within **5-7 business days** of approval.
• **Bank Time:** The time taken for the refunded amount to reflect in your bank account is dependent on your financial institution and may take longer.

Non-Refundable Exceptions

Please be aware that due to the nature of digital goods, the following scenarios **do not qualify** for a refund:

• **Activated Keys:** Software keys that have been successfully activated on the user's system are **not eligible** for a refund.
• **Change of Mind:** Requests based on a simple change of mind or finding the product cheaper elsewhere.
• **User Error:** Issues arising from the customer's inability to install the software due to their system configuration, hardware limitations, or misuse.
• **Expired Period:** Refund requests made after the mandatory **7-day period** from the purchase date.

Questions About Our Refund Policy?

If you have any questions or require clarification regarding our Refund & Returns Policy, please contact our support team before making a purchase.